Payment & Refund Policy – NowCare24

This policy applies to all services provided by NowCare24, including but not limited to:

Attendant Care & Nursing Care
Critical Care & Rehab Care
Physiotherapy
(Note: Separate terms may apply for Physiotherapy and short-term intervention services).

No Direct Cash to Caregivers: You are strictly advised not to pay any CareGiver directly in cash or cheque unless explicitly authorized by the NowCare24 Customer Service team.
Official Payments: All payments must be made directly to NowCare24 via our Website, Online Links, or official Cash/Cheque pickup.
Non-Accountability: NowCare24 will not be held accountable for any amount paid directly to a CareGiver. Such amounts will not be adjusted against your official service fee.

Accepted Modes: We accept Online Payments (Payment Gateway), NEFT/IMPS, Cheque, and Cash.
Online Preference: NowCare24 prefers advance online payments to ensure timely disbursements to our caregivers.
Pickup Limit: Cash/Cheque pickup facility is available only for amounts above Rs. 1,500/-. Amounts below this must be paid online.
Taxes: A 5% tax (or as per prevailing government regulations) will be applicable to all services provided.

To ensure uninterrupted service, we offer the following payment cycles:

Cycle	Terms
Weekly	An invoice is generated every 7 days. Payments must be made in advance. A penalty of Rs. 100/- per day will be applicable on overdue payments.
Monthly	This is a strictly advance payment service for 30 days. If advance payment is not received, the account will default to the Weekly cycle.

To incentivize CareGivers to support patients during major festivals, a Surcharge will be applicable.

You will be informed two days prior to the festival.
The fee typically ranges from Rs. 100 to Rs. 300 per 12-hour visit, depending on the specific festival.

Notice Period: You may cancel or reschedule an appointment by calling +91-7355037377 or through our website no later than 24 hours prior to the scheduled time.
Late Cancellation: Cancellations made within 24 hours of the appointment will be charged at 100% of the service fee.
Provider Availability: In case of rescheduling, NowCare24 does not guarantee the availability of the same CareGiver.
Right to Cancel: NowCare24 reserves the right to cancel or reschedule any appointment without prior notice.

Processing Time: Once a refund is initiated, the balance amount will be credited to your account within 3 working days.
Method: All refunds will be processed exclusively through NEFT/Bank Transfer.
Advance Refunds: In case of service cancellation by NowCare24, any advance payment made for the remaining sessions will be refunded in full.

Overdue Payments: If payment is not cleared within 30 days of the overdue date, NowCare24 reserves the right to initiate legal proceedings.
Jurisdiction: Any dispute arising from this agreement shall be resolved exclusively in the Mumbai District Court.
Verified Visits: Invoices are generated based on verified attendance. Charges for unverified visits will be added post-confirmation from both the customer and the caregiver.

For payment-related queries, please reach out to: