Patient Rights & Responsibilities
Your Health, Your Rights, Our Commitment at NowCare24
At NowCare24 Home Health Care Services, we provide compassionate and high-quality home healthcare. A successful care plan requires mutual respect and clear communication between our patients and caregivers.
Patient Rights
- Right to respectful, dignified, and non-discriminatory care.
- Right to privacy and confidentiality of personal and medical information.
- Right to receive clear information about services, charges, and care plans.
- Right to participate in decision-making regarding their treatment.
- Right to safe and professional care by trained caregivers.
- Right to raise concerns or complaints without fear.
Patient Responsibilities
- Provide accurate and complete health information.
- Follow the prescribed care plan and instructions.
- Treat caregivers with respect and cooperation.
- Ensure a safe and hygienic environment for service delivery.
- Make timely payments for services.
- Inform in advance about any changes or cancellations.