Privacy Policy

1. Commitment to Privacy

At NowCare24 Home Health Care Services, based in Agripada, Mumbai, we understand that health information is deeply personal. We are committed to maintaining the confidentiality and security of all personal and medical data provided by our clients and their families. This document outlines our practices regarding data collection, usage, and protection in compliance with Indian Information Technology laws.

2. Information We Collect

To provide high-quality home nursing, physiotherapy, and caretaker services, we collect the following:

• Identity Information: Name, age, gender, and government-issued ID (if required for verification).
• Contact Details: Phone number, email address, and precise service address in Mumbai.
• Health & Medical Records: Diagnosis reports, doctor’s prescriptions, daily vitals, and specific care requirements.
• Financial Data: Billing details and payment history for services rendered.

3. Digital Tracking & Cookies

Our website uses cookies and similar tracking technologies to analyze web traffic and improve user experience. This includes data like your IP address, browser type, and time spent on our site. You can choose to disable cookies through your browser settings, though it may affect certain website functionalities.

4. Usage of Data

The collected information is used solely for:

• Assigning the right medical professional or caretaker to your home.
• Internal record keeping and clinical documentation.
• Sending essential service updates and health tips.
• Processing payments and generating invoices.
• Improving our local service reach across South Mumbai and suburbs.

5. Confidentiality & Third-Party Sharing

NowCare24 does not sell, rent, or lease client lists to third parties. We only share information with:

• Assigned medical staff and caregivers directly involved in the patient's treatment.
• Legal authorities if required by the laws of India.
• Emergency medical services (Ambulance/Hospitals) in case of a critical health event.

6. Data Security Measures

We employ industry-standard security protocols, including SSL encryption, to protect your data from unauthorized access or disclosure. Only authorized employees of NowCare24 have access to patient medical files.

7. Your Rights

You have the right to request a copy of the personal information we hold about you or ask for corrections if the data is inaccurate. To do so, please contact our grievance officer at the details provided below.